PRODUCT SHIPPING RETURN AND EXCHANGE POLICIES
We founded INFINITY WORLD AUSTRALIA with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
To place an order you will need to complete the transaction on the website . After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section.. In this section you will be asked for delivery and billing address, and other contact information as well as payment related information. Once the payment transaction has been successfully completed, your order will only be processed on receipt of the funds from the bank or Credit Card Company. It is at this stage that the sale is said to be complete. Thereafter your products will be shipped based on product availability and completion of logistics operations related to the same.
A full list of payment options, including credit and debit card and PayPal is available at the time of Check Out and prior to making payments for purchases
As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and MasterCard you will be required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You may also have to have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction.
SECURITY
Transactions on the website are protected . This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.
Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided who is authorized and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.
PRODUCT PRICING
Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and update may occur. We reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer.
Prices are subject to change without advance notice.
All prices on this web site are in Australian Dollars.
All orders are acknowledged at current pricing. We will bill at price in effect at the time of receipt of money and raising of an invoice.
DESTINATION CHARGES
All product prices does not include Customs Duties and Import taxes and clearance charges.
OUT OF STOCK SITUATIONS
Our endeavor is to ensure that all products listed on the site are available in stock for dispatch to the buyer. However in case the same is not available for any reason, we will contact you within 2 business days and give you the option to exchange, delay or cancel the order based on your convenience.
DELIVERY OF PRODUCTS
Purchases are shipped from Melbourne. Delivery estimates are provided at the time of placing the order. Infinity World Australia uses Australia Postas our third party couriers for all deliveries and whilst we will do level best to deliver the product within the estimated time frame, we are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from courier to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited from our end .
Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the buyer at the address indicated at the time of the order.
Since the transactions are authorized by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order
We are not responsible for damage of products after delivery.
All claims, if any, for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also the shortage of goods needs be highlighted and signed on the Proof of delivery copy.
DELIVERY CHARGES
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
PRODUCT RETURNS AND EXCHANGES
Once products are delivered to you and accepted as accurate and as per the original order, there are no refund possible.
To return any items that are damaged or not as per your original order, please send an email within 1 day of receipt of the product including images of the damaged items to us , together with your order number. One of our customer service representatives will handle your claim directly and apply the appropriate remedy to resolve the matter at the earliest. Refunds are not guaranteed and at the entire discretion of Infinity World Australia.
Please note that we cannot offer exchanges on any sale, any opened, any customized or used products.